![]() They provided customers with instructions on how to make the switch and said that their support team is available for assistance but, apparently, the self-migration process is not as simple to pull off as they hoped and their customer support got overwhelmed. It took 18 hours for Rackspace to realize that the problem will not easily be fixed and to decide to offer another option to disgruntled customers: a free Microsoft Exchange Plan 1 license on Microsoft (i.e., Office) 365. The connectivity issues for Rackspace Hosted Exchange customers – mostly small to medium size businesses – started on Friday (December 2), with users experiencing errors when accessing the Outlook Web App (Webmail) and syncing their email clients. “In order to best protect the environment, this will continue to be an extended outage of Hosted Exchange,” the company said on Sunday. CNN Sans ™ & © 2016 Cable News Network.Cloud computing company Rackspace has suffered a security breach that has resulted in a still ongoing outage of their Hosted Exchange environment. Market holidays and trading hours provided by Copp Clark Limited. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC and/or its affiliates. Standard & Poor’s and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. ![]() Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account In a statement Monday afternoon, a Microsoft spokesperson told CNN, “We have resolved an issue preventing users from accessing some of our services. “We’ve completed our targeted restarts and have confirmed that impact has been mitigated,” the company said. ![]() The Twitter thread continued to say that the company has “identified downstream impact” for other Microsoft tools, including Teams, SharePoint Online and OneDrive for Business.īy a little after 1 pm ET, however, the company said on Twitter that the issue had been fixed. In a follow-up tweet, the company added, “We’re reviewing our networking systems and recent updates in an effort to identify the underlying root cause of the issue.” “We’re investigating an issue with accessing Outlook on the web,” the company tweeted from its Microsoft 365 Status support handle a little after 11:30 am ET. By around noon ET, however, the reports of issues began to rapidly subside and the company confirmed early in the afternoon that the issue had been resolved. Reports of the outage began to tick up at around 10 am ET, according to DownDetector data. More than 15,000 users reported issues with Microsoft 365, the web version of the Microsoft Outlook application, according to outage-tracking site DownDetector. Thousands of Microsoft Outlook users briefly reported issues accessing their email accounts on Monday morning.
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